Refund policy

Last updated: 5 October 2026

If a paid plan of Cronum Work isn't right for you, you can get your money back within 30 days of paying for it, for any reason.

30 days, no questions asked

You can ask for a full refund within 30 days of your first payment for a plan, monthly or yearly. You don't have to give a reason, and it doesn't matter how much you have used the plan. The refund is the whole amount you paid, taxes included, and the plan ends when it is refunded: your account goes back to the free plan, with your data in it.

Renewals

Plans renew automatically until you cancel. You can cancel at any time, and you keep the plan until the end of the period you have paid for. Renewals are not refunded, unless there was a mistake in the charge or the law says otherwise.

How to ask for a refund

• Write to hello@cronumstudio.com from the email of your account, or reply to the receipt that Paddle sent you.
• Or go to paddle.net, find your order with your email address and ask for the refund there.

Refunds are made by Paddle, our reseller and Merchant of Record, to the payment method you used. They usually reach you within 5 to 10 working days, depending on your bank.

Your right to withdraw

If you are a consumer in the European Union or the United Kingdom, the law gives you 14 days from your purchase to withdraw from it. Our 30-day refund includes that right and goes beyond it: you get the whole amount back even if you have already used the plan. To withdraw, tell us or Paddle in any clear way, for example by email to hello@cronumstudio.com or at paddle.net.

Changes

A change to this policy never applies to payments made before it.